Shipping policy
UK Shipping Options
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Express Delivery:
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Cost: £5.95
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Delivery Time: 2-3 working days.
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Standard Delivery:
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Cost: £3.95
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Delivery Time: 3-5 working days.
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Carriers: DPD and Evri (fully trackable).
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Bank Holidays: No deliveries on Bank Holidays.
Processing Time
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Orders typically take 1-2 working days to process (excluding weekends and holidays).
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During sale periods, processing can take 3-5 working days.
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Processing begins after payment is authorized and verified.
Shipping Fees
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Shipping fees are non-refundable.
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If you refuse a shipment, you are responsible for:
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Original shipping charges.
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Return shipping costs (deducted from any refund).
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Delivery Claims
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If a package is marked as delivered but not received, you must contact the company within 5 days to file a claim.
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Claims can take up to 30 days to resolve.
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Mutapa Clothing Co. is not responsible for packages marked as delivered by the carrier.
Out of Stock Items
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If an item is out of stock, the rest of the order will be shipped, and a refund will be issued for the unavailable item(s).
Reserved Rights
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Grass-fields reserves the right to:
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Require a common shipping/billing address for verification.
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Cancel orders due to:
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Excessive or irregular returns (e.g., "wardrobing" or damaged items).
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Suspected fraudulent or criminal activity.
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International Shipping
Customs & Import Fees
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Orders are shipped from England, and additional import fees may apply upon delivery.
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USA: Orders above $800 are subject to import tax.
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Australia: Orders above AUD $1000 are subject to import duties.
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New Zealand: Orders above NZD $60 are subject to import duties.
Shipping Options
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Standard or Express Delivery is available for most countries.
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Carriers: FedEx or local couriers.
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PO Boxes: Cannot ship to PO Boxes in the U.S. or Australia.
Processing Time During Sales
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International orders may take up to 5 working days to process during busy sale periods.
Key Notes
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Always check tracking information provided by the carrier.
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Be aware of potential customs fees for international orders.
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Contact customer service promptly for delivery issues or claims.